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    Apartment 9 - balcony
    Apartment 9 - balcony

    Useful information for your holiday in South Tyrol

    Check-in, prices, cancellation conditions - from A to Z
    Sometimes, even on holiday, you feel like getting a taste of the big wide world. That's why free WiFi is available at the Residence Alpina.
    You can park your car free of charge in our car parking area.
    On the day of arrival your room will be available from 2 p.m. On the day of departure, we ask you to leave your room by 10 a.m. On request, the check-in and check-out times can be extended.
    In order for us to confirm your booking, please pay the agreed deposit by bank transfer.
    The tourist tax amounts to 1.70 € per person and night and has to be paid directly on site. Children up to the age of 14 years are exempt from the tourist tax.
    On request, dogs are welcome at Residence Alpina! For your four-legged friend we charge a daily fee of € 10.00. Please bring a basket and a blanket for your dog.
    If you are unable to travel due to legal regulations (e.g. Covid-19 travel ban), we do not charge any cancellation costs and a trip cancellation is possible in this case even at short notice.
    Here you can find current information about the Coronavirus in South Tyrol: https://www.suedtirol.info/en/information/coronavirus/green-pass
    Sometimes, unfortunately, an unforeseen event may occur that prevents you from travelling. If this situation occurs, please inform us as soon as possible and we will offer you the following cancellation conditions:

    • Up to 3 months before arrival: free of charge.
    • From 3 months to 1 month before arrival: apartment price for 3 days.
    • Within 30 days before arrival: 100 % of the booking value for the days we are unable to re-rent the apartment.
    • In case of late arrival, early departure or no-show: 100 % of the amount paid for the missing days.
    What if something unexpected happens? You might not be able to start your holiday, or you might have to return home early. To protect yourself financially, we recommend you the purchase of a travel cancellation insurance. Calculate your insurance premium and book via Europäische Reiseversicherung
    Check the detailed coverage description, including the terms covering your trip in case of Covid – 19.
    How about a stress-free arrival from the train or bus station directly to Residence Alpina***? The Südtirol Transfer shuttle service makes it possible.
    Click here to book your transfer: https://www.suedtiroltransfer.com/en
    You can pay your hotel bill in cash (limit of € 1.999,00) or by bank transfer.
    According to Italian law, smoking is forbidden in the entire building and therefore also in our apartments. Thank you for your understanding!

    Services at a glance

    Services offered for your holiday in South Tyrol at the 3*** Residence Alpina
    • Bread roll service for breakfast (on request and with extra charge)
    • Bakery & supermarket just around the corner
    • Tips for cosy cafés, bars, restaurants etc. in the surrounding area
    • Large playroom for children and teenagers (with table football, table tennis, board games and much more) and various children's games (trampoline, tricycles, Bobby-car and toys)
    • Free WiFi in the whole building
    • Free parking for guests directly in front of the house & in the garage
    • In summer: regularly cosy & sociable barbecue evenings in the garden
    • In autumn: traditional "Törggelen" with homemade delicacies
    • Free entry to the outdoor swimming pool in Tesimo
    • GuestCard - exclusive benefits & discounts for more than 100 museums, cable cars, sport and leisure facilities
    • Bed linen, towels, pool towels and tea towels in the apartments
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