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    Apartment 9 - balcony
    Apartment 9 - balcony

    Frequently Asked Questions – everything you need to know

    Here you’ll find clear, concise answers to the most common questions about your stay at Residence Alpina
    On the day of arrival, your apartment will be ready from 2 p.m. On the day of departure, we kindly ask you to check out by 10 a.m. Flexible times may be possible upon request.
    Yes, free Wi‑Fi is available throughout the entire Residence Alpina – perfect for staying connected.
    As our guests, you receive the South Tyrol Guest Pass free of charge, which grants you unlimited use of all public transportation in South Tyrol – including trains, buses, and public cable cars.
    The tourist tax is €2.60 per person/night (not included in the apartment price) and is paid on arrival. Children under 14 are exempt.
    You can park your car for free in our private underground garage – safe, convenient, and located directly beneath Residence Alpina.
    Just about 50 m from our residence, at the public parking lot on the main road in Tisens, there are two Neogy electric vehicle charging stations. You can conveniently charge via app, RFID card, or credit card – using 100% green electricity from South Tyrol.
    To confirm your booking, please pay the agreed deposit via bank transfer.
    Our pool is open for you daily in summer from 8 a.m. to 10 p.m. – perfect for a refreshing dip or relaxing in the garden. Please be considerate of other guests.
    Yes, definitely! Families feel especially at home here: our spacious apartments offer plenty of room, and the garden features a pool, toys, and space to play. We’re also happy to recommend family-friendly excursions in the area.
    Yes, we offer baby cots and high chairs free of charge on request. Please let us know in advance.
    Dogs are very welcome upon request. We charge €10 per day. Please bring your dog’s own bed or blanket to help them feel at home.
    Cancellations are never pleasant, but sometimes unavoidable. If you are unable to start your trip as planned, please let us know as soon as possible. In such cases, the following cancellation conditions apply:
    • Up to 3 months before: free cancellation
    • From 3 months before: 3 days' rent
    • From 30 days before: 100% for unoccupied days
    • No‑show or early departure: 100% for lost nights
    Whether you have to cancel your holiday or return home earlier – stay protected with the travel insurance by Europäische Reiseversicherung. Calculate your insurance premium and book via Europäische Reiseversicherung
    You can pay in cash (up to €1,999.99), by bank transfer, or with a credit card – whichever is most convenient for you.
    Yes, just a few minutes’ walk away you’ll find a well-stocked grocery store, a bakery, and several restaurants and cafés in the center of Tisens. We’re happy to share our personal recommendations with you.
    Smoking is not allowed inside the house or apartments. However, you are welcome to smoke on the balcony or in the outdoor areas – we just kindly ask you to be considerate of other guests.
    Our apartments can accommodate 1 to 6 people, depending on the type. We’re happy to help you choose the perfect one for your group or family.
    Yes, every apartment has its own private kitchen, fully equipped with a stove, fridge, cookware, cutlery, dishes, a kettle, and a coffee machine.
    Yes, bed linen, bath towels, hand towels, and kitchen cloths are all provided in your apartment – no need to bring your own.
    Yes, we’re happy to offer a fresh bread delivery service in the morning – straight from the bakery to your apartment door. The service is available on request and for a small fee.
    Yes, upon request we’re happy to wash your laundry. We charge € 10 per load. Just ask us directly during your stay.
    Yes, final cleaning is already included in the apartment price – enjoy your stay right up to the last moment.
    We are a family-run business and live directly on the property – we're personally available if you have any questions or need assistance.